We may not always provide the resolution you were hoping for, but we will always take our values into consideration to make what can be difficult decisions. Part of our long-standing values is to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We will always take your personal circumstances into consideration.
If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis. If you are in any doubt as to whether or not you can return a product back to store, please check the ‘Things to Note’ section on the product page on our website or contact your local store or our customer service team on or 03. They need to be returned at your own expense to our warehouse. We regret that we cannot accept large or high value products (including flat packed furniture, boxed toys, stairgates, cribs, maternity cushions, beanbags, smart devices etc) though due to our tiny stockrooms. The quickest way to return or exchange most items bought online or via mail order is also by visiting one of our stores. We’re sorry but we cannot accept these items back at our warehouse. Store purchases must be returned to a store for refund or exchange. Please note, for hygiene reasons certain items (as listed in the product information under ‘Things to Note’) may not be returned. Items purchased during the Sale must be returned within 14 days. CUCU Covers are temporary and replaceable covers that stick to your. We ask that all items are returned to us with proof of purchase within 30 days of receipt in perfect saleable condition with tags attached. Click on above Check My Order button to follow the progress of your Cucu Covers. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund.
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